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Why isn't my US credit card being accepted?

January 14, 2011

The first thing that you should check is that the "Billing Address" you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your subscription cannot be processed.

Second, please be sure your credit card has credit available. If you are still having difficulty registering, please submit a support inquiry to the Janet Jackson Support Team and a representative will assist you further.

Are You Having a Different Problem?

Please contact customer support by sending an e-mail to janetjackson@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.

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